Gaming is meant to be fun — that's our core belief. Vipta wants every player to game responsibly, know their limits, and get support when they need it. Our responsible gaming tools and policies are here for you.
Vipta's Promise: We practice responsible gaming not just to meet licensing requirements, but because we genuinely care about our users' wellbeing.
Based on the 2026 annual internal review.
Online gaming is a great form of entertainment — but like any entertainment, it has its limits. Research shows that a small number of people spend excessive time and money on gaming, which can create problems in their personal and family lives.
Vipta believes that with the right information, the right tools, and the right culture, problem gambling can be prevented. That's why we don't just write policies — we actively practice responsible gaming and encourage every player to do the same.
Responsible gaming at Vipta means setting your own budget, deciding how long you play, and taking breaks when you need to. All these tools are available directly in your account settings — no complicated process required.
Many people in Bangladesh keep their gaming hidden from family — which can be a sign of a problem. Vipta wants gaming to be a social and healthy activity. If you ever feel gaming is getting out of control, our support team is always here for you.
Remember — gaming is for entertainment, not a source of income. Play within your budget and accept losses as a normal part of the experience.
Player protection before profit — that is at the core of Vipta's business model.
No one under the age of 18 is permitted to play — no exceptions.
Deposit limits, session limits, breaks — everything can be set in just two clicks.
Talk to someone in Bengali about any concern — any time, day or night.
View your complete deposit, bet, and withdrawal history at any time.
These tools are available directly in your account settings — no need to contact customer support to use them.
Set your own daily, weekly, or monthly deposit cap. Reducing your limit takes effect immediately; increasing it has a 24-hour cooling-off period to give you time to reconsider.
Set a time limit for your gaming sessions in advance. When the time is up, you'll receive an automatic notification and your session will end.
Play is automatically stopped once you reach a set loss amount. You won't be allowed to lose more than your chosen limit within a given period.
Temporarily close your account for anywhere between 24 hours and 6 weeks. While on a break, you will not be able to log in, but your account will not be deleted.
For long-term support, close your account for anywhere from 6 months to 5 years, or permanently. Contact support and it takes effect immediately.
See all your transactions, betting history, and time spent — all in one place. It's a great way to understand your own patterns.
If any of the signs below apply to you, please contact our support team or speak to someone you trust.
At the end of the month you find yourself thinking — I did not mean to spend that much. You do not think about what you can afford before making a deposit.
You're chasing losses — betting more and more to try to win back what you've lost.
Gaming is cutting into your family time or making it hard to focus at work.
Hiding your gaming habits from family or friends, or lying about them.
Feeling restless, irritable, or unable to stop thinking about gaming when you're not playing.
Answer the questions below honestly. If most of your answers are "Yes", it may be time to seek help.
Do you ever spend more time gaming than you planned?
Has gaming ever affected your sleep or meal times?
Have you ever taken out a loan or borrowed money from someone because of gaming?
Are you using gaming to cope with stress rather than for fun?
Have you ever wanted to stop playing but found you couldn't?
Is gaming pulling your attention away from other things you enjoy in life?
If you answered "Yes" to 3 or more questions, please contact Vipta support. We are ready to help, without judgment.
You can set your gaming limits in just a few simple steps.
Log in to your Vipta account and click the profile icon in the top right corner.
Go to the Settings menu and select the "Responsible Gaming" option.
Deposit limits, session limits, or loss limits — choose what works best for you.
Set an amount and duration, then save. Limit reductions take effect immediately.
If you cannot find the settings or need assistance, reach out via our live chat — we will guide you in Bengali.
Vipta's advice — follow these simple habits to keep gaming enjoyable every time.
Decide in advance how much you want to spend each week. Compare it against what you spend on other entertainment.
Decide in advance how long you'll play and how much you're willing to lose. Once you hit either limit, stop.
Accept a loss when it happens. Do not try to recover it by placing bigger bets next time.
Gaming is never more important than sleep or eating well. Taking care of your body leads to better decisions.
Hiding your gaming makes problems worse. Let your family know — if you're playing within limits, there's nothing to hide.
Gaming shouldn't be your only source of entertainment. Make time for sports, reading, or spending time with friends.